We pride ourselves in quick ship times and try hard to keep all our LEDs in-stock and ready to ship the next day.
Returns and Damages Policy:
All shipments must be inspected by the buyer upon arrival and accepted unless the product is damaged. Please do not accept delivery of any product that is damaged without noting all damages on the shipping slip and call us immediately so we can get the issue resolved.
NOTE: The Ecospeedled will not be accepted for return for any reason. All sales are final on this custom built product.
NOTE: We have our Sub-company excellent-packageing company. Color box is warmly welcomed to be customized.
1. I want my own label on the LED lights. What are the requirements?
Yes, we can print your logo or label on the LED lights you order!
For OEM/ODM orders of LED lighting products with your companies label and logo branding, two aspects of the LED lighting products can be customized and labeled according to your branding requirements and to match your corporate identity, namely the product label and the packing box.
For labels on the LED lighting products, there are 3 types of commonly used labels for OEM productions:
1. Adhesive labels
2. Screen printed labels
3. Laser engraved labels
Adhesive labels are easily doable and possible starting from 50pcs or more.
Screen printed labels are doable starting from 100 pcs, if quantity lower than 100pcs, we need to charge for an additional fee for laser engraving of US$ 0.30 per unit.
Packing boxes, especially for full-color printed boxes, 500pcs or more is accepted.
2. I'm looking for a special LED light. Can you help me source it?
Yes, you can ask us to help you source your LED lighting products!
We offer product sourcing services for LED lighting products , indoor and outdoor LED illumination systems or any other residential or commercial LED lighting solutions:
With many years of experience in product sourcing as well as purchase, quality control and supply chain management, we are an ideal sourcing partner to help you and your company to source and purchase the LED lighting products that you are targeting to buy wholesale from certified OEM manufacturers and suppliers. Our purchase office is located in Shenzhen, the global manufacturing for LED lighting products, and this gives you a strategic advantage due to our low overheads and our access to a network of certified LED manufacturers.
Our professional product sourcing services is able to source most of today's publicly available LED lighting, In case the product you are looking for is not yet readily available on the market, we do also offer OEM/ODM manufacturing services for large LED wholesale orders.
3. Can I pay with PayPal?
Yes, you can pay with PayPal when buying your LED lighting wholesale!
You can conveniently pay online in the Ecospeed website shop by using PayPal, which is a secure online payment method that is being used by millions of people worldwide. You don't even need to have a PayPal account:
You can use your Visa, Masters or Amex card to pay securely and even without signing up for a PayPal account. One of the advantages with PayPal is that your credit card information at no point is stored on our server. All transactions are done directly via PayPal which is trusted by millions of online shoppers.
Also, we are verified by PayPal, and this gives you an extra layer of security.
In case of larger wholesale orders of US$2000 or more we accept payment via bank transfer T/T to our account.
4. What payment options do you accept?
You can pay us via PayPal, Western union, T/T, L/C
For all orders up to US$ 2000, transfer (T/T) to our account, Bank transfer is generally more secure and the transfer fees are more economical for larger orders than for payments via PayPal or Western union
If you are a company, then you can pay us by L/C or T/T for larger orders.
As soon as your payment has been received we will start to process your order immediately, and you'll get notified with a digital copy of your invoice as to confirm receipt of your payment.
5. How much will the shipping cost me?
We are committed to keeping shipping costs as low as possible. The actual shipping charges are calculated based on your postcode, the size of each item in your order and the quantity of each item in your order. Items are shipped from our warehouse in china, we do not charge any handling fees and we provide FREE Shipping Insurance with every order
6. How long will it take before I receive my order?
For small orders, upon receipt your payment, your order will be processed by us immediately. Your order will usually pass final quality control and be ready for dispatch via UPS , Fedex or DHL within 3-4 working days, then total 7working days to your destination.
Note that large volumes orders of several thousand units may take additional time in production, and in cases of large volume wholesale orders you may want to discuss your detailed delivery schedule with us so that we can make sure to meet your timeline.
Express delivery via UPS, Fedex or DHL is fast and convenient and usually takes 3-4 days only to all main worldwide destinations. Also, you can conveniently track your LED order online by using the tracking number on UPS, Fedex or DHL website.
7. Can I track the status of my order online?
Yes, you can track your order online as soon as it was sent out with DHL, Fedex or UPS!
Yes, once your LED wholesale order has passed final quality control and is out for dispatch via express delivery by DHL Fedex or UPS you will get notified with the tracking number via email so that you can conveniently track your consignment online.
UPS, Fedex and DHL offer online tracking services with close to real-time tracking of consignments. In most cases your consignment will arrive within a 3-4 days after it's been dispatched and you have received your tracking number.
8. Do the products you sell come with warranty?
Yes, all products we sell have 3-5 years manufactures warranty. The warranty time may change depending on different led product, All our led products must be installed as per our manual by a licensed electrician. Failure to do so will void your warranty. Also any repair, alteration or tampering of the fitting without the approval of the manual will also void your warranty.
9. My Product is faulty, what do i do now?
1. If you receive a product that you think is defective, take a photo to show us by email, after discussed by live chat or email, if the faulty and damage is within manufacturing workmanship, we can arrange for replacement, the return shipment cost will be charged by us, in case it is damaged by factitiously factor such as incorrect installation, we have right refuse to replace or maintain.
2. Whilst we take great care to ensure that your items arrive safely, sometime breakages do occur during transit. Please check your items carefully and report any damaged goods to us within 7 days of receipt. A refund or store credit is only available if the product is no longer available. Unfortunately we can’t be held liable for breakages that are not reported to us within 7 days of receipt.
3. We reserve the right to test any returned defective product. If the condition of the product was misrepresented to us by the customer, we may impose a $55 handling and administration fee.
4. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return delivery to us
10. If I am not satisfied can I return any items?
Your satisfaction is extremely important to us. We will accept returns on products that are returned in exactly the same condition and packaging that they were sent out to you within 30 days of purchase. We will then try to re-sell those items therefore we can not accept returns on products that have been installed or products that are not returned in the exact condition in which they were sent out to you.
11. How do I return an item bought from lustar website Online?
Pls contact us by live chat or send us an email, we will provide you with a returns number. Please record that number with the goods you are returning to us.